A month ago, I was packing my final clothing for my trip to Namibia when I had a severe attack of stomach pain and had to cancel. It was frightening and such a big disappointment. The good news was that I had travel insurance through Travel Guard and, yesterday they sent me a check.
The trip is back on for August and I couldn’t be happier. Once I get the final details for the rescheduled trip, I’ll apply my refund and double check my packing list. I have received treatment from my doctor and am back to 100%.
Everyone I dealt with at Travel Guard was wonderful and when I called to check on my claim, each person could easily look up the details of my case and give me timely updates. They were friendly and more than willing to answer all my questions. No long waits on hold.
I have to admit, I was a little skeptical about whether or not I was going to have a battle on my hands. It never developed. I was treated with respect and Travel Guard has earned a customer for life. Thank you!